Staff Spotlight: Emily Reisler, Sea Rise

What is your job title and how did you first get started at BCS?

My name is Emily Reisler. I’m a case manager at Sea Rise Supportive Housing. Growing up, I had firsthand experience on the receiving end of case management, which gave me a deep understanding of the challenges people face, especially while living with disabilities. That perspective stuck with me and fueled my desire to help others navigate those same obstacles.

I earned my BS in psychology from Brooklyn College in 2022, and not long after, I came across BCS through their strong presence in my own community. I wanted to give back in a meaningful way, so I applied to Sea Rise Supportive Housing in 2023 with the goal of supporting the very neighborhoods that shaped me.

What drew you to supportive housing?

I’ve seen firsthand how crucial stable housing is, especially for people who are already dealing with so many other challenges. I wanted to be a part of something that actually helps people live, not just survive. It felt like a natural fit with my background and personal experience

What have been the biggest challenges you have faced in this role, and how have you overcome those challenges? 

One of the biggest challenges has been balancing direct client work with the constant day-to-day interruptions. It can get pretty overwhelming, but I’ve learned to stay organized, set boundaries, and keep my focus on being present for the people I serve. It has pushed me to grow, and I’m proud of the person that I’ve become. 

What does a normal day look like for you? 

An average day at Sea Rise is a mix of scheduled chaos and unexpected surprises. I check in with clients, complete documentation, make referrals, and follow up on services, but I’m also answering phone calls, responding to emergencies, and being the first point of contact when somebody knocks on the door. It’s a constant juggling act, but I do my best to stay grounded and keep things moving for the people I serve.

What are your favorite parts of the job or the things that you’ve found the most value in?

 I really enjoy the one-to-one moments with clients when I can actually sit down and listen and help them take real steps towards their goals. That part feels more meaningful to me because it’s easy to get caught up in all the paperwork and chaos, but those small wins with clients—that’s definitely what keeps me going. 

How do you approach your first interactions with residents and then build up relationships with them over time? 

I try to keep things casual from the start. I don’t come in too clinical or overwhelming. I just talk to people like people. I ask how their days are going, maybe joke around a bit and let them lead the conversation when they’re ready. I think showing up consistently, listening without judgment and just being real goes a long way to building trust. 

I’ve had clients who are really engaged and show up consistently, which I think is a sign that they feel comfortable and supported. I’ve also gotten a few thank you cards that really meant a lot to me. Honestly, sometimes the best feedback is when clients start coming around less because it means that they’re becoming more independent and don’t need as much support. That’s a quiet kind of win that I really appreciate. 

Do you see yourself staying at Sea Rise longer and moving up the food chain, or do you have interest in other kinds of work in this field? What do you think is next?

I value the work that I currently do and want to grow by taking on more strategic roles, like maybe program coordination and community outreach.I’m committed to advancing here and adding even more value to the team and residents, but personally, I’m focused on balancing growth and wellbeing to sustain my impact. 

What do you think is the most important thing to know for people who want to work in supportive housing? 

I think the most important thing is setting clear boundaries while staying truly client-centered. You have to care and listen but also protect your own space so that you can be effective and consistent for the people that you support. It’s about balancing compassion with professionalism.